RILO
Terms & Conditions
These Terms & Conditions apply when you browse RILO or purchase products through our website.
Using RILO
By using RILO, you agree to use the website lawfully and provide accurate and complete information when placing an order.
Products
We aim to provide accurate product descriptions, images, prices and availability. Colours and appearance may vary slightly depending on your screen, device and product photography.
Prices
Prices displayed on RILO are in Australian dollars unless otherwise stated. Prices, promotions and product availability may change from time to time.
Discount Codes
Promotional and coupon codes may be subject to eligibility requirements, expiry dates, minimum order values or other conditions. Invalid, expired or inactive codes will not be accepted.
Orders
Orders are subject to product availability, successful payment and verification. We may contact you if there is a problem with an order or information provided during checkout.
Payments
Payments are processed through the payment options presented during checkout. Payment must be successfully completed before an order can be fulfilled.
Shipping
Shipping costs, delivery areas and estimated delivery times are described in our Shipping Policy. Delivery estimates are guides and may be affected by carrier delays, public holidays, weather or other circumstances outside our reasonable control.
View Shipping Policy →Returns & Refunds
Change-of-mind returns and other return requests are handled in accordance with our Returns & Refunds Policy.
View Returns & Refunds Policy →Australian Consumer Law
Nothing in these Terms & Conditions or any RILO policy is intended to exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Consumer guarantees may apply to products purchased from RILO, including guarantees relating to acceptable quality, fitness for purpose and products matching their description.
Website Availability
We aim to keep RILO available and accurate, but we do not guarantee that the website will always operate without interruption or technical errors.
Changes to These Terms
We may update these Terms & Conditions from time to time. The current version will be published on this page.
Contact
If you have questions about these Terms & Conditions, please contact RILO.
support@rilo.com.au