Privacy Policy

Information We Collect

When you place an order, contact us or interact with RILO, we may collect information such as your name, email address, phone number, delivery address, order details and information reasonably required to provide our services.

How We Collect Information

We generally collect personal information directly from you when you complete checkout, contact customer support, track an order or otherwise interact with our website.

How We Use Information

We may use personal information to process and fulfil orders, arrange delivery, provide order updates, respond to customer enquiries, maintain and improve our website, prevent fraud and protect the security of RILO.

Payments

Payments are processed using Stripe. RILO does not need to directly store your full payment card number in order to operate our checkout.

Service Providers

We may disclose information to service providers where reasonably necessary to operate RILO. These may include providers supporting payment processing, website hosting, database services, analytics, customer emails, order fulfilment and delivery.

Analytics

RILO may use analytics technologies to understand how visitors use our website and to help us improve the shopping experience.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no online system can guarantee absolute security.

Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Privacy Enquiries and Complaints

If you have a question, concern or complaint about how RILO handles your personal information, please contact us. We will review your enquiry and respond as reasonably appropriate.

support@rilo.com.au

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations. The current version will be published on this page.