Shipping Policy

Where We Ship

RILO currently ships to addresses within Australia only.

Shipping Costs

Free-shipping eligibility is based on the qualifying order value after applicable discounts.

Estimated Delivery

Standard delivery is generally estimated at 5–10 business days after dispatch.

Delivery times are estimates and may vary depending on your location, carrier delays, public holidays and other circumstances outside our control.

Order Processing

Orders are prepared for dispatch after successful payment and order verification.

You will receive an email when your order has been shipped.

Order Tracking

Where tracking is available, your shipping confirmation email will include your tracking number.

You can also use RILO's Track Order page to check the latest status of your order.

Delivery Address

Please check your delivery details carefully before completing your order.

If you notice an error in your address, contact RILO as soon as possible. Address changes may not be possible after an order has been dispatched.

Delivery Delays

Occasionally deliveries may take longer than expected due to carrier delays, weather, public holidays or other circumstances.

If you believe your order is significantly delayed, please contact us so we can assist.